We provide most of our customer service at our branches. You can walk in and complete the simplest transaction or spend time with a loan officer or tax specialists. But the truth is, you probably do much of your banking digitally. Deposits, payments, balance inquiries . . . you can handle these things from your computer or phone. When you need more help, don’t hesitate to call the bank to speak to a specialist from our Customer Care Center at 217-747-5500 or 877-771-2316.

We’ve extended our Customer Care Center hours. Our team is now available:

• 7 a.m. to 11 p.m. Monday through Friday
• 7 am. to 2 p.m. Saturday

If you prefer, you can also email our Customer Care Center using the contact form below.

We also offer some direct links to resources to assure you get what you need quickly. Please follow the links below to find a nearby branch location or ATM or to report a lost or stolen debit card.

• Call our Customer Care Center team at 217-747-5500 or 877-771-2316.
• Automated telephone banking at 1-877-965-4455
• Stop by the nearest location or MoneyPass ATM for free  
• Email using the form above - Remember: Never send personal account information via email. If you choose this method of contact, please include a phone number and the best time we can reach you.
• Report Lost/Stolen Debit Card by calling 877-771-2316.
• Report Lost/Stolen Credit Card by calling 800-558-3424.
• Report Lost/Stolen Commercial Credit Card by calling 800-221-5920.
• Frequently Asked Questions