It would be easy to feel overwhelmed when most of your department is out—especially on a Friday, with the temptation to let the work slide into the next week.
But that’s the opposite of what happened when INB’s Loan Operations staff found themselves on a nearly empty floor one Friday afternoon.
“Due to vacations and illness, there were just four of us – me along with Molly Siebert, Melodey Charles and Jason Filipiak – available that day,” recalls Caleb Parker, Loan Servicing Specialist.
Even so, the work definitely didn’t stop coming in.
“We were so busy, but we held it down. I can still remember how quiet it was that you could hear everyone just working… keyboards clacking, papers shuffling, calls being answered,” Caleb says. Why such dedication?
We truly care at INB
We care about timeliness, diligence and a job well done, so that our customers get what they need, exactly when they need it.
That care runs deep. In fact, “Caring” is one of our core values, forming the foundation of a culture that encourages collaboration, drives innovation, and helps shape our strategic goals.
Our other core values include Teamwork, Assertive and Enthusiastic, Working Smart, Creative, and Balance.
When we say “caring,” we mean it: our staff has empathy and respect for one another, customers, and the communities we serve. We find that the care we show one another in the workplace is reflected in our interactions with our customers.
Caleb was proud not only of how much work was done for customers that day, but also how his coworkers rose to the occasion. Referencing how they all sit together in middle row cubicles, he sent a message of recognition to the group that read: “Middle row holding it down on a Friday!”
Caring for Customers
We also love when our customers notice and appreciate that level of care. Recently, Cayla Keyes (VP, Retail Sales Manager) saw a handwritten thank you note from a customer about Naomi Salter (Relationship Banker & HSA Specialist).
The note read:
"I wanted to reach out and let you know Naomi Salter has been outstanding to work with. I first met her when I applied for a HELOC after meeting with INB Wealth. Her customer service is one of the best I have ever encountered. She has been so sweet, patient, kind and helpful.
After my phenomenal experience with INB Wealth and Naomi, I decided to switch all of my banking to INB! I just wanted to give her the recognition for how well she has treated me as a customer."
INB Wealth was confident in Naomi’s capabilities and happy to refer their client to her – and with good reason.
“Naomi's customer service is amazing,” Cayla shares. “We’re grateful for the trust that other departments place in our Retail team, and we are thankful to Naomi and our entire team for taking such great care of INB customers!”