INB Careers

INB takes pride in offering a promising career path for all employees while providing a fulfilling and engaging internal culture. Based on performance, it is typical to find staff that have progressed from the teller line to the ranks of bank officer or management. INB staff members are committed to helping each other succeed and work together to reinforce our core values as a bank.

Employee Benefits

  • Competitive pay
  • Medical, dental and vision insurance
  • Employer-paid life, AD&D, and disability insurance
  • Paid vacation, holidays, and PTO
  • Employee assistance program (EAP)
  • 401(k) plan with employer match
  • Flexible spending plans
  • Tuition reimbursement
  • Training programs
  • Fitness club discount
  • Discounts on select INB products/services
  • Paid sick leave

Current Openings

Training Manager

Airway Heights | Exempt

The Training Manager is responsible for the management, direction, and administration of the Bank’s training program.

SUMMARY

Ensures that INB employees receive sufficient training to promote competence and confidence in the performance of their jobs. Ensures that training programs and classes are consistent with the Bank’s vision and business goals. Works with various departments, locations, and managers to ensure quality training programs are developed, customized, approved, maintained, revised and properly documented as required. Creates, schedules, conducts and facilitates learning programs, classes, orientations, and one-on-one training.

ESSENTIAL FUNCTIONS

Work closely with Senior Management, managers, departments, subject matter experts, and locations to evaluate training needs and create quality training programs that meet those needs.

Manage the course creation process to ensure that feedback, data, and direction from the appropriate sources is included and developed into cohesive classes that support the Bank’s overall vision.

Develop, communicate, maintain, and track training curriculum for various Bank positions.

Determine the appropriate instructional procedures or methods for each employee group and class.

Deliver training to INB employees, including sales, service, product, technical, operational, supervisory, and other subject matter.

Evaluate the effectiveness of the Bank’s training programs throughout the learning process, through use of skill practice, classroom observation, testing, surveys, and supervisor feedback.

Ensure timely and accurate maintenance of the training schedule.

Develop and maintain tracking system and generate periodic reports or updates as required.

Provide adequate communication to ensure that supervisors and employees are aware of available classes and requirements.

Provide train-the-trainer education to specified managers, leaders, and/or subject matter experts.

Identify need for use of external education programs when appropriate, and coordinate attendance by employees.

Assist managers and supervisors in evaluating employees’ comprehension and performance by creating and maintaining a skills assessment and testing program.

Develop, customize, and maintain training support materials.

Assist in creation and maintenance of operational and technical manuals.

Conduct group, one-on-one, and on-the-job training as needed.

Supervise the Training Specialist, including the performance of coaching, mentoring, evaluating, and disciplining.

Create and submit training budget annually, and ensure that funds are managed appropriately and used in the most efficient way possible to provide the best training to the greatest number of employees.

Maintain updated knowledge of Bank’s products and services, procedures, and policies.

Maintain expert knowledge of training and adult learning methodologies.

Respond to inquiries relative to training subject matter.

May serve on various bank committees as deemed appropriate.

Performs other duties as assigned

JOB QUALIFICATIONS 

Bachelor’s degree in business-related field, plus 3-5 years’ experience in financial institution training; or equivalent combination of education and experience. Must have proven knowledge and proficiency in classroom management, adult education, public speaking, and supervising others. Able to write professional business correspondence, and to effectively communicate information to, and respond to questions from employees. Able to create professional, accurate, and understandable training materials and presentations. Able to collect information from a variety of sources and combine that input in the creation of cohesive course materials and content. Able to assess skills. Highly developed interpersonal skills, with the ability to effectively and accurately present information on diverse topics to individuals and small/large groups.

Full Description

Customer Contact Specialist

Downtown | 40 hours/week

The Customer Contact Specialist is responsible for performing a full range of customer service-oriented telephone and e-mail support activities as directed by the Operations Manager.

Interacts with customers professionally; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns; assists and/or refers in the completion of new account or loan applications; resolves problems within given authority or escalates appropriately when needed.  Performs various operational background duties; assists with procedure or issue writing, processes account balance or transfer requests, stop payment orders, changes of address and other such customer requests or authorizations.  Conducts a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects. In accordance with prescribed methods of operating policies and established practice, this position provides troubleshooting expertise for a wide range of bank operations and customer relations issues, and monitors system controls.  This position is 95% customer interaction on the phone and by email correspondence.

ESSENTIAL FUNCTIONS

Provides support to all areas of the department as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and employees.

Provides a full range of customer service-oriented telephone and email support activities to customers and Bank personnel; interacts with customers professionally; responds to inquiries of a specific or general nature and determines appropriate response or direction for the caller.  95% of this position will be providing support either on the phones or responding to email requests. 

Resolves customer concerns, problems and discrepancies by clarifying issues within given authority; researches and explores answers and alternative solutions; reconciles accounts; enters corrections; reverses customer fees or charges with the concurrence of Bank management; escalates unresolved problems.  Must be able to handle most customer interactions independently while addressing customer concerns in an appropriate manner.

Assist in creating and maintaining various operations procedure manuals.

Review branch monthly certifications for completion and accuracy.

Review general ledger tickets for completion.

Assist branches in finding offages

Maintains a proficient knowledge of all applicable banking rules and regulations. Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.

Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.

Assists in special projects and tasks for the department as directed.

Answer general operations questions.

Performs other duties as assigned

JOB QUALIFICATIONS

High school diploma or general education degree (GED) plus one or more years of experience in a financial or related environment; or equivalent combination of education and experience. Banking experience in either branch location or back office operations/deposits. Able to review, discuss & process transactions accurately. A cooperative, positive, professional attitude toward customers, potential customers, and co-workers. Excellent interpersonal skills.  Prior experience handling customers effectively in demanding situations.

HOURS

 Monday – Friday 9:00 a.m. to 6:00 p.m

Full Description

Teller

Airway Heights | 37.25 hours/week
Northside | 27.50 hours/week
Hayden | 37 hours/week

Processes a wide variety of transactions under supervision, and in accordance with existing procedures and systems. Cross sells and opens the Bank’s deposit, loan and electronic products and services with an emphasis on providing excellent customer service.

Employee will contribute to the success of the branch by active participation in branch sales activities. Work involves constant and direct interaction with bank customers and potential customers and requires the ability to accurately record information and communicate effectively. Work may be performed on the teller platform or at a drive-thru window.

Essential Functions:

Provide the following services for customers, in person, by telephone or by mail:

Process deposits and loan payments to customer accounts

Disburse cash or check withdrawals

Provide cashiers checks and/or money orders

Exchange Canadian currency at current rate of exchange

Perform account transfers both in-person and over the phone

Take Visa payments and disburse cash advances

Assist customers accessing safe deposit boxes

Operate Teller terminal and accurately record amounts received and disbursed

Daily open and close Teller terminal, account for cash assigned, received, disbursed. Accurately balance to Teller terminal close report and remit daily work.

Assist in opening and closing procedures of the branch.

Proactively seek to deepen customer relationships by cross selling Bank products and services.

Open new consumer and business accounts as needed.

Process non-real estate loan applications (i.e. term loans, lines of credit, credit cards).

Make outbound customer service phone calls as directed.

Adhere to Bank’s policies and procedures at all times.

Proactively seek to mitigate risk in every transaction.

Respond to customer inquiries.

Process account maintenance.

Maintain flexibility in order to work a schedule that can vary depending upon the needs of the branch.

Perform other duties as assigned, including but not limited to: check encoding, ATM machine balancing, address changes, filing, answering telephone, processing mail and assisting employees in other departments as required.

Preferred Job Qualifications:

6-12 months cash handling and customer service experience.

Hours:

Airway Heights: Mon, Wed, Thurs, Fri: 8:45 am – 6:00 pm, Sat: 9:45 am – 2:00 pm                  

Northside: Monday 8:45-6 pm, Tuesday 9-6, Friday 10-6 pm, Saturday 9:45-2pm

Hayden: Mon – Thurs 8:45 a.m. – 5:00 p.m., Fri 9:00 a.m. – 5:00 p.m.

Full Description

CLOSED - Hayden Personal Banker

Hayden | 40.00 hours/week

The Personal Banker position at our Hayden INB has been filled.

Objective:

Personal Bankers (PBs) are responsible for offering and selling financial products and services to both consumer and business customers. This position routinely works with customers and business clients to build and deepen relationships by discovering financial needs and recommending the best products, services and solutions to meet those needs. Proactively meets with customers, in person and over the phone, to discover their financial needs and provide product and service recommendations. This position requires a thorough knowledge of the Bank’s products and services and strong sales skills.

Duties:

Meet and exceed consumer and business client goals as directed by the Branch Manager and the Assistant Branch Manager.

Open deposit accounts and sell financial products (i.e. credit cards, CDs, IRAs, loans).

Identify opportunities to refer customers to other INB departments and specialists.

Proactively mitigate risk in every business, product, and service transaction.

Provide loan services to consumers and business customers, to include quoting rates, terms, and programs, and processing loan requests in accordance with bank policies and procedures.

Make outbound phone calls to customers. May also make outside sales calls, as requested by the Branch Manager or Assistant Branch Manager.

Attend outside business events to market the bank and increase networking.

Assist branch management in coaching and motivating employees to attain the growth goals of the branch.

Respond to customer inquiries regarding the operation of accounts and access to services.

Maintain NMLS registration as required by law, including initial registration, periodic renewal, and education requirements.

Perform Teller duties as needed. (See Teller job description)

Performs other duties as assigned

Minimum Qualifications:

High school diploma or general education degree (GED) plus two to three years of cash handling and customer service experience in a retail, financial, or related environment; or equivalent combination of education and experience.  Able to write professional business correspondence, and to effectively communicate information to, and respond to questions from, co-workers and customers.  Basic computer skills, including experience with Excel and Word.  Able to process transactions accurately.  A cooperative, positive, professional attitude toward customers, potential customers, and co-workers.  Excellent interpersonal skills.

Other Preferred (Not Required) Qualifications:

Community bank experience, 1-2 years Teller or new accounts experience.  Understanding and ability to cross sell banking products.

Hours:

Hayden: Monday – Thursday 8:00 a.m. – 5:00 p.m., Friday 9:00 a.m. – 6:00 p.m.

Full Description

CLOSED - Airway Heights and Rosalia Tellers

Airway Heights | 29.00 HOURS/WEEK
Rosalia | 33.75 HOURS/WEEK

The Airway Heights and Rosalia Teller positions has been filled.

Processes a wide variety of transactions under supervision, and in accordance with existing procedures and systems. Cross sells and opens the Bank’s deposit, loan and electronic products and services with an emphasis on providing excellent customer service.

Employee will contribute to the success of the branch by active participation in branch sales activities. Work involves constant and direct interaction with bank customers and potential customers and requires the ability to accurately record information and communicate effectively. Work may be performed on the teller platform or at a drive-thru window.

Essential Functions:

Provide the following services for customers, in person, by telephone or by mail:

Process deposits and loan payments to customer accounts

Disburse cash or check withdrawals

Provide cashiers checks and/or money orders

Exchange Canadian currency at current rate of exchange

Perform account transfers both in-person and over the phone

Take Visa payments and disburse cash advances

Assist customers accessing safe deposit boxes

Operate Teller terminal and accurately record amounts received and disbursed

Daily open and close Teller terminal, account for cash assigned, received, disbursed. Accurately balance to Teller terminal close report and remit daily work.

Assist in opening and closing procedures of the branch.

Proactively seek to deepen customer relationships by cross selling Bank products and services.

Open new consumer and business accounts as needed.

Process non-real estate loan applications (i.e. term loans, lines of credit, credit cards).

Make outbound customer service phone calls as directed.

Adhere to Bank’s policies and procedures at all times.

Proactively seek to mitigate risk in every transaction.

Respond to customer inquiries.

Process account maintenance.

Maintain flexibility in order to work a schedule that can vary depending upon the needs of the branch.

Perform other duties as assigned, including but not limited to: check encoding, ATM machine balancing, address changes, filing, answering telephone, processing mail and assisting employees in other departments as required.

Preferred Job Qualifications:

6-12 months cash handling and customer service experience.

Full Description

About INB

Founded in 1989, INB is a growing community bank located in the beautiful Inland Northwest. Surrounded by lakes and mountains, the region is home to a thriving economy and growing business sector. INB strives to provide an environment that caters to a work life balance and empowers its customers and employees to take advantage of the lifestyle that help define the area.

Learn More About INB