INB Careers

INB takes pride in offering a promising career path for all employees while providing a fulfilling and engaging internal culture. Based on performance, it is typical to find staff that have progressed from the teller line to the ranks of bank officer or management. INB staff members are committed to helping each other succeed and work together to reinforce our core values as a bank.

Employee Benefits

  • Competitive pay
  • Medical, dental and vision insurance
  • Employer-paid life, AD&D, and disability insurance
  • Paid vacation, holidays, and PTO
  • Employee assistance program (EAP)
  • 401(k) plan with employer match
  • Flexible spending plans
  • Tuition reimbursement
  • Training programs
  • Fitness club discount
  • Discounts on select INB products/services
  • Paid sick leave

Current Openings

Loan Servicing Administrator

Downtown | Full-time Exempt

The Loan Servicing Administrator is responsible for effective provisioning, installation/configuration, operation and maintenance of systems software and related infrastructure for the lending area, while acting as a backup for the Loan Servicing Manager.

Essential Functions:

Performs various activities related to administration, project development, system problem research, setup and implementation.

Install new/updated existing applications for lending area under the direction of Loan Servicing Manager

Maintains, deletes, adds user setup to appropriate loan systems

Skilled at analyzing business processes, streamlining processes using technology and problem solving skills

Ensures that all releases for bank lending products are current and functioning optimally

Develop and maintain reports to oversee service quality and ensure Service Level Standards are met to management

Researches and submits cases to vendors for error, setup, changes, problems for resolutions

Assists in Management of vendor relationships and evaluate and obtain quotes for new services

Assists in preparation of training material and performance of training sessions covering application management updates and/or new lending projects.

Assumes responsibility for various department functions in the absence of the Loan Servicing Manager and backs up staff members in overload situations.

Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

Stays abreast of industry trends, products and technology.

Performs other duties as assigned.

Preferred Job Qualifications:

Proven system implementation, system management and presentation skills. Self-motivated individual with a minimum three to five years of system management experience. Must have a successful track record in managing all phases of a project. Able to work independently in a results oriented environment. Must have strong and professional interpersonal and communication skills. Able to evaluate processes and technological or outsourced solutions which will result in an efficient and cost effective operating environment. Decisions normally have a noticeable effect department-wide and company-wide.  Judgement errors can typically require time to correct and impact the bank globally with downtime, loan perfection or regulatory errors.

Other Preferred Qualifications (not required):

Bachelor’s degree (4 year) or equivalent combination of educational and work experience required. Previous experience in the banking industry. Crystal reporting or report writing experience.

Full Description

Mortgage Loan Processor

Downtown | 40 hours/week

​ This position supports Management and the Mortgage Loan Originators by processing and closing real-estate loans in accordance with the secondary market and the bank’s guidelines.

This is a highly skilled position requiring an in-depth knowledge of conventional, FHA and VA lending, as well as knowledge of FNMA and Freddie Mac guidelines.

Specific Duties

Document loans to meet the appropriate guidelines. Order loan related documents such a title reports, appraisals, social security and tax verifications, etc.

Verify investor guidelines/overlays.

Submit a complete and accurate loan file to the underwriter for approval with limited conditions or suspensions.

Prepare loan documents.

Balance with closing agents and order wires.

Fund the loan, ship the loan to the investor and meet all post-closing requirements to assure purchase of the loan. 

Maintain current knowledge of federal/state regulations governing granting of credit.

Learn and understand all INB loan policies and products for cross-selling.

Answer complex questions involving the processing and closing of real-estate loans.

Maintain a secure environment to protect confidentiality.

Have a strong work ethic.

Must meet all compliance requirements.

Perform other duties as assigned.

Minimum Job Requirements

High school diploma or general education degree (GED).

Three or more years of experience in the mortgage industry.

Job Qualifications (Preferred) 

Previous mortgage loan processing and closing experience.

Full Description

Teller

Coeur d’Alene | 20.00 hours/week
Airway Heights | 29.75 hours/week

Processes a wide variety of transactions under supervision, and in accordance with existing procedures and systems. Cross sells and opens the Bank’s deposit, loan and electronic products and services with an emphasis on providing excellent customer service.

Employee will contribute to the success of the branch by active participation in branch sales activities. Work involves constant and direct interaction with bank customers and potential customers and requires the ability to accurately record information and communicate effectively. Work may be performed on the teller platform or at a drive-thru window.

Essential Functions:

Provide the following services for customers, in person, by telephone or by mail:

Process deposits and loan payments to customer accounts

Disburse cash or check withdrawals

Provide cashiers checks and/or money orders

Exchange Canadian currency at current rate of exchange

Perform account transfers both in-person and over the phone

Take Visa payments and disburse cash advances

Assist customers accessing safe deposit boxes

Operate Teller terminal and accurately record amounts received and disbursed

Daily open and close Teller terminal, account for cash assigned, received, disbursed. Accurately balance to Teller terminal close report and remit daily work.

Assist in opening and closing procedures of the branch.

Proactively seek to deepen customer relationships by cross selling Bank products and services.

Open new consumer and business accounts as needed.

Process non-real estate loan applications (i.e. term loans, lines of credit, credit cards).

Make outbound customer service phone calls as directed.

Adhere to Bank’s policies and procedures at all times.

Proactively seek to mitigate risk in every transaction.

Respond to customer inquiries.

Process account maintenance.

Maintain flexibility in order to work a schedule that can vary depending upon the needs of the branch.

Perform other duties as assigned, including but not limited to: check encoding, ATM machine balancing, address changes, filing, answering telephone, processing mail and assisting employees in other departments as required.

Preferred Job Qualifications:

6-12 months cash handling and customer service experience.

Hours:

Coeur d' Alene: Monday - Friday; 11:30am - 3:30pm

Airway Heights: Monday 8:30 a.m. – 6:15 p.m.; Tuesday – Thursday 10:45 a.m. – 3:15 p.m.; Friday 10:00 a.m. – 6:15 p.m.

Full Description

CLOSED - Coeur d' Alene Branch Manager

Coeur d’Alene | FULL TIME EXEMPT

The Coeur d' Alene Branch Manager has been filled.

Position Summary:

This position is responsible for the administration and efficient daily operation of a full service branch office (this can include more than one location), including product sales, lending, operations and security in accordance with the Bank’s objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. This position will achieve branch sales goals through new business sales, referrals and retention of account relationships.

Essential Functions:

Attain Bank and branch annual goals through active participation in sales management and proactive calling on area businesses to create sales opportunities among existing and prospective business customers.  

Participates in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities. 

Continuous pipeline management of a viable business list of new and existing customers.  This will include identifying potential customers and the decision makers within each organization.

Works with various bank departments, including mortgage, commercial lending and outside investment company for referrals and joint calls. 

Maintains extensive knowledge of current market conditions.

Maintains proficient knowledge of all of the bank’s products and services, including the electronic services of the bank so that they can present solutions and services that meet or predict the customers’ current and future financial needs.    

Provides leadership and supervision; delegates day to day operations to the Assistant Branch Manager (or other branch personnel as needed).

Provides loan services to consumers and business customers, to include quoting rates, terms, and programs, and processing loan requests in accordance with bank policies and procedures.

Manages and mitigates operational risks by following established policies and procedures and making sound business decisions.

Makes effective hiring decisions for the branch.

Completes timely employee performance reviews and/or assists Assistant Branch Manager in this process.

Be available to employees after hours and on weekends if necessary.  

Conduct monthly employee meetings to include product training, sales coaching, compliance training, security training and communicate branch and bank strategies/changes to the employees.

Work with Chief Retail Banking Officer on an annual branch budget, including growth and income goals, employee salary changes and any facility improvements needed in the fiscal year.

Counsel, coach, mentor and train branch employees as needed. 

Address and resolve any customer issues that arise that require the direction of a Branch Manager. 

Performs other duties as assigned.

Job Qualifications:

Minimum of 5 years of retail banking or sales experience.  Training and experience in retail sales and basic marketing.  Previous experience in leading a sales team in a retail or financial environment.  Proficient knowledge of banking products and services.

Full Description

CLOSED - Cash Management Specialist

Downtown | Non-Exempt

The Cash Management Specialist position has been filled.

Position Summary:

The Cash Management Specialist is responsible for performing operational support duties of the Cash Management Department. Provides a full range of professional, technical and general support to customers and Bank personnel; resolves problems within given authority. Assists in providing a written response to a Request for Proposal. Provides clerical assistance in training Bank personnel on

the features and benefits of cash management products and services. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.

Provides sales support with some sales duties. Duties also include all deposit products, including but not limited to technical and general support.

Essential Functions:

Provides support to all areas of the department as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and employees.

Provides a full range of professional, technical and general support to customers and Bank personnel; assists customers with related application requirements such as file formats, parameters and overall product usage; handles routine inquiries and answers questions; provides step by step technical instruction and support via telephone, e-mail or in person; responds to customer inquiries or complaints and forwards messages as appropriate; trouble shoots and resolves problems within given authority.

Exhibits proficiency and product knowledge in the following areas: Merchant Source Capture, Merchant Services, all ACH capabilities, online banking as it relates to cash management, Positive Pay, analysis comparisons and analysis accounts and all other products as they relate to cash management.

Conducts a cost benefit and risk analysis for prospective and existing customers; reviews customer account analysis statements; originates financial spreadsheets, proformas and other support documentation.

Performs set-up of products as well as provide training for clients on products and services.

Takes ownership of the implementation process and coordinates all aspects of customer preparedness for product usage; accurately performs customer set-ups on the appropriate system; coordinates implementation efforts with other departments and vendors; makes changes to existing customer set-ups; prepares contracts and necessary documentation for customer signature; originates and maintains customer files; enters customer information into various computer programs; follows up on missing information of documentation; conducts daily callback of maintenance reports.

Performs daily reviews, monitoring and analysis of various reports, logs and transaction data to verify transactions, track trends, determine usage and profitability, and detect and report unusual or suspicious activity; tracks and prepares sales reports with pertinent information.

Assists in the development and implementation of new or enhanced cash management products and services.

Helps coordinate cash management training presentations and exercises with all Bank personnel, including material presented to employees during the new hire orientation process.

Maintains a proficient knowledge of all applicable banking rules and regulations.

Assists in special projects and tasks for the department as directed.

Answers telephones, answers questions and directs callers to proper Bank personnel.

Assumes responsibility for various department functions in the absence of staff members or in overload situations.

Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.

Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.

Works alongside Risk Officer to develop appropriate procedures for products and services. Works to develop approval forms and agreements to use bank wide. Audit files to maintain current records and limit agreements for appropriate products. Initiate projects regarding compliance of cash management products and records.

Provide training regarding cash management products and services as needed.  Be a point of reference for bank employees regarding cash management products.  Initiate product training as needed and as requested by other bank employees.

Negotiate pricing to optimize profitability of product or service solutions.  Periodically review vendor contracts to ensure we are receiving the best products and pricing.  Become aware of pricing of competitors and propose to adjust our rates accordingly.

Provide sales support for all products and deposit accounts. This can include setting up new product installation, assisting with opening accounts, visiting customers to help with online banking set up or anything else a customer would require assistance with.

Promotes, sells and secures deposits, products and services to existing and prospective customers.  May attend joint calls with officers or other bank personnel. Demonstrates products and services to existing and potential customers and assists them in selecting those best suited for their needs.

Retains adequate knowledge and skills in the consumer, INB Express, and merchant services products and processes in order to be capable of providing back-up support when needed.

Other duties as assigned.

Job Qualifications:

High school diploma or general education degree (GED) plus two years related work experience and/or training, or equivalent combination of education and experience. Basic knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and Bank products and services.

Full Description

CLOSED - Downtown Tellers

Downtown | 40.00 HOURS/WEEK
Downtown | 40.00 HOURS/WEEK

The INB Downtown Teller positions have been filled.

Processes a wide variety of transactions under supervision, and in accordance with existing procedures and systems. Cross sells and opens the Bank’s deposit, loan and electronic products and services with an emphasis on providing excellent customer service. Employee will contribute to the success of the branch by active participation in branch sales activities. Work involves constant and direct interaction with bank customers and potential customers and requires the ability to accurately record information and communicate effectively. Work may be performed on the teller platform or at a drive-thru window.

Essential Functions:

Provide the following services for customers, in person, by telephone or by mail:

Process deposits and loan payments to customer accounts

Disburse cash or check withdrawals

Provide cashiers checks and/or money orders

Exchange Canadian currency at current rate of exchange

Perform account transfers both in-person and over the phone

Take Visa payments and disburse cash advances

Assist customers accessing safe deposit boxes

Operate Teller terminal and accurately record amounts received and disbursed

Daily open and close Teller terminal, account for cash assigned, received, disbursed. Accurately balance to Teller terminal close report and remit daily work.

Assist in opening and closing procedures of the branch.

Proactively seek to deepen customer relationships by cross selling Bank products and services.

Open new consumer and business accounts as needed.

Process non-real estate loan applications (i.e. term loans, lines of credit, credit cards).

Make outbound customer service phone calls as directed.

Adhere to Bank’s policies and procedures at all times.

Proactively seek to mitigate risk in every transaction.

Respond to customer inquiries.

Process account maintenance.

Maintain flexibility in order to work a schedule that can vary depending upon the needs of the branch.

Perform other duties as assigned, including but not limited to: check encoding, ATM machine balancing, address changes, filing, answering telephone, processing mail and assisting employees in other departments as required.

Preferred Job Qualifications:

6-12 months cash handling and customer service experience.

Hours:

2 openings Downtown: The teller positions will be on a bi-weekly or monthly rotating schedule, either coming in at 8:30am and getting off earlier, or coming in later and working until 6:15pm. 

Full Description

CLOSED - Personal Banker

South Hill | 37.25 HOURS/WEEK
Northside | 40.00 hours/week

The Northside and South Hill INB Personal Banker Position has been filled.

Personal Bankers (PBs) are responsible for offering and selling financial products and services to both consumer and business customers. This position routinely works with customers and business clients to build and deepen relationships by discovering financial needs and recommending the best products, services and solutions to meet those needs. Proactively meets with customers, in person and over the phone, to discover their financial needs and provide product and service recommendations. This position requires a thorough knowledge of the Bank’s products and services and strong sales skills.

Meet and exceed consumer and business client goals as directed by the Branch Manager and the Assistant Branch Manager.

Open deposit accounts and sell financial products (i.e. credit cards, CDs, IRAs, loans).

Identify opportunities to refer customers to other INB departments and specialists.

Proactively mitigate risk in every business, product, and service transaction.

Provide loan services to consumers and business customers, to include quoting rates, terms, and programs, and processing loan requests in accordance with bank policies and procedures.

Make outbound phone calls to customers. May also make outside sales calls, as requested by the Branch Manager or Assistant Branch Manager.

Attend outside business events to market the bank and increase networking.

Assist branch management in coaching and motivating employees to attain the growth goals of the branch.

Respond to customer inquiries regarding the operation of accounts and access to services.

Maintain NMLS registration as required by law, including initial registration, periodic renewal, and education requirements.

Perform Teller duties as needed. (See Teller job description)

Performs other duties as assigned

Performs other duties as assigned

High school diploma or general education degree (GED) plus two to three years of cash handling and customer service experience in a retail, financial, or related environment; or equivalent combination of education and experience.  Able to write professional business correspondence, and to effectively communicate information to, and respond to questions from, co-workers and customers.  Basic computer skills, including experience with Excel and Word.  Able to process transactions accurately.  A cooperative, positive, professional attitude toward customers, potential customers, and co-workers.  Excellent interpersonal skills.

 

Community bank experience, 1-2 years Teller or new accounts experience.  Understanding and ability to cross sell banking products.

South Hill Hours: Monday – Thursday 8:45 a.m. – 5:30 p.m., Friday 8:45 a.m. – 6:00 p.m.

Francis Hours: Monday – Thursday 8:30 a.m. – 5:30 p.m., Friday 9:00 a.m. – 6:00 p.m

Full Description

CLOSED - Assistant Branch Manager

Spirit Lake | Full Time Exempt

The Assistant Branch Manager position at Spirit Lake has been filled.

The Assistant Branch Manager assists in leading a branch team in meeting the Bank’s business objectives, such as deposit growth and income goals. Serves as a leader, coach and role model for branch employees in developing new customer relationships, solidifying existing customer relationships and delivering high-quality customer experiences. This position supports the Branch Manager by overseeing the daily operations of the branch and supervising and training the branch employees to ensure that all operational functions and compliance requirements are completely and properly performed.

ESSENTIAL FUNCTIONS

Coaches, manages and trains branch employees to deliver high-quality sales and service experiences consistent with the Bank’s standards.

Motivates branch employees to achieve assigned sales goals, both individually and for the branch.

Develops and maintains strong knowledge across the full range of bank products and services.

Serves as a role model for branch employees.

Assists in leading a branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks.

Participates in after hour events, including evening and weekend functions as necessary,

Solves complex customer servicing issues and handles difficult customers effectively.

Manages and mitigates operational risks by following established policies and procedures and making sound business decisions.

Mentors and develops branch employees with varying skill sets and experience to achieve sales, service and operational excellence. Ensures effective branch communications. Identifies and supports training and development opportunities. Provides ongoing coaching.

Prepares performance evaluations. Recommends branch employee promotions and pay adjustments and takes appropriate action for disciplinary action/termination of branch employees.

Facilitates regular meetings to disseminate information regarding branch security, safety, operations, regulatory compliance, bank products and other relevant branch information.

Performs Teller and Personal Banker duties as needed. (See applicable Teller and Personal Banker job descriptions)

Develops schedules and ensures staffing of Tellers and Personal Bankers on an ongoing basis

Performs monthly certifications

Performs overdraft decisions and non ODP collection procedures.

Other duties as assigned.

Job Qualifications:

High school diploma or general education degree (GED). Two to five years of teller and/or personal banker experience; or equivalent combination of education and experience. Strong coaching, motivation and training skills focusing on sales, service, operations and regulatory compliance.

Full Description

CLOSED - South Hill INB Branch Manager

South Hill | Full Time Exempt

The South Hill INB Branch Manager position has been closed.

Summary:

This position is responsible for the administration and efficient daily operation of a full service branch office, including product sales, lending, operations and security in accordance with the Bank’s objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. This position will achieve branch sales goals through new business sales, referrals and retention of account relationships.

Essential Functions:

Attain Bank and branch annual goals through active participation in sales management and proactive calling on area businesses to create sales opportunities among existing and prospective business customers.

Participates in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities.

Continuous pipeline management of a viable business list of new and existing customers. This will include identifying potential customers and the decision makers within each organization.

Works with various bank departments, including mortgage, commercial lending and outside investment company for referrals and joint calls.

Maintains extensive knowledge of current market conditions.

Maintains proficient knowledge of all of the bank’s products and services, including the electronic services of the bank so that they can present solutions and services that meet or predict the customers’ current and future financial needs.

Provides leadership and supervision; delegates day to day operations to the Assistant Branch Manager (or other branch personnel as needed).

Provides loan services to consumers and business customers, to include quoting rates, terms, and programs, and processing loan requests in accordance with bank policies and procedures.

Manages and mitigates operational risks by following established policies and procedures and making sound business decisions.

Makes effective hiring decisions for the branch.

Completes timely employee performance reviews and/or assists Assistant Branch Manager in this process.

Be available to employees after hours and on weekends if necessary.

Conduct monthly employee meetings to include product training, sales coaching, compliance training, security training and communicate branch and bank strategies/changes to the employees.

Work with Chief Retail Banking Officer on an annual branch budget, including growth and income goals, employee salary changes and any facility improvements needed in the fiscal year.

Counsel, coach, mentor and train branch employees as needed.

Address and resolve any customer issues that arise that require the direction of a Branch Manager.

Performs other duties as assigned.

Job Qualifications:

Minimum of 5 years of retail banking experience. Training and experience in retail sales and basic marketing. Previous experience in leading a sales team in a retail or financial environment. Proficient knowledge of banking products and services.

Full Description

Join Our Team

As the Inland Northwest's premiere community bank, we are seeking talented and skilled professionals to add to our growing team. Please take a few moments to send your application and resume to [email protected]

Download Application