The Cash Management Specialist is responsible for performing operational support duties of the Cash Management Department.
Provides a full range of professional, technical and general support to customers and Bank personnel; resolves problems within given authority. Provides clerical assistance in training Bank personnel on the features and benefits of cash management products and services. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects. The Cash Management Specialist duties also consist of developing new core deposit relationships and Cash Management relationships for established business customers and targeted prospective clients. They will work closely with commercial loan officers in attaining new non-interest income. They will provide a superior level of customer service. They will assists in providing a written response to a Request for Proposal: assess customer needs and recommend effective strategies through the annual review process.
Engages in business development activities: identifies, analyzes, and sells Cash Management products and services to established business customers and targeted prospective corporate clients with the intent to increase core deposits.
Provides support to all areas of the department as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and employees.
Provides a full range of professional, technical and general support to customers and Bank personnel; assists customers with related application requirements such as file formats, parameters and overall product usage; handles routine inquiries and answers questions; provides step by step technical instruction and support via telephone, e-mail or in person; responds to customer inquiries or complaints and forwards messages as appropriate; trouble shoots and resolves problems within given authority.
Exhibits proficiency and product knowledge in the following areas: Merchant Source Capture, Merchant Services, all ACH capabilities, online banking as it relates to cash management, Positive Pay, analysis comparisons and analysis accounts and all other products as they relate to cash management.
Conducts a cost benefit and risk analysis for prospective and existing customers; reviews customer account analysis statements; originates financial spreadsheets, proformas and other support documentation.
Performs set-up of products as well as provide training for clients on products and services.
Takes ownership of the implementation process and coordinates all aspects of customer preparedness for product usage; accurately performs customer set-ups on the appropriate system; coordinates implementation efforts with other departments and vendors; makes changes to existing customer set-ups; prepares contracts and necessary documentation for customer signature; originates and maintains customer files; enters customer information into various computer programs; follows up on missing information of documentation; conducts daily callback of maintenance reports.
Performs daily reviews, monitoring and analysis of various reports, logs and transaction data to verify transactions, track trends, determine usage and profitability, and detect and report unusual or suspicious activity; tracks and prepares sales reports with pertinent information.
Assists in the development and implementation of new or enhanced cash management products and services.
Helps coordinate cash management training presentations and exercises with all Bank personnel, including material presented to employees during the new hire orientation process.
Maintains a proficient knowledge of all applicable banking rules and regulations.
Assists in special projects and tasks for the department as directed.
Answers telephones, answers questions and directs callers to proper Bank personnel.
Assumes responsibility for various department functions in the absence of staff members or in overload situations.
Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
Works alongside Risk Officer to develop appropriate procedures for products and services. Works to develop approval forms and agreements to use bank wide. Audit files to maintain current records and limit agreements for appropriate products. Initiate projects regarding compliance of cash management products and records.
Provide training regarding cash management products and services as needed. Be a point of reference for bank employees regarding cash management products. Initiate product training as needed and as requested by other bank employees.
Negotiate pricing to optimize profitability of product or service solutions. Periodically review vendor contracts to ensure we are receiving the best products and pricing. Become aware of pricing of competitors and propose to adjust our rates accordingly.
Provide sales support for all products and deposit accounts. This can include setting up new product installation, assisting with opening accounts, visiting customers to help with online banking set up or anything else a customer would require assistance with.
Promotes, sells and secures deposits, products and services to existing and prospective customers. May attend joint calls with officers or other bank personnel. Demonstrates products and services to existing and potential customers and assists them in selecting those best suited for their needs.
Retains adequate knowledge and skills in the consumer, INB Express, and merchant services products and processes in order to be capable of providing back-up support when needed.
Other duties as assigned.
High school diploma or general education degree (GED) plus two years related work experience and/or training, or equivalent combination of education and experience. Basic knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and Bank products and services.