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Electronic Fund Transfer Act Disclosure

The following section applies to “Consumers” only as defined by the Electronic Fund Transfer Act.

A. Types of Transfers Frequency and Dollar Limitations

Transfers.

You may make the following types of transfers to or from your checking, savings or money market accounts:

1. preauthorized direct deposit

2. recurring payments for bills

Telephone Transactions.

You may initiate telephone transfers by calling us at (509) 456-8888 or (888) 509-7922. You will need to provide your account number and answer identifying questions of an INB employee to verify your identity. Upon identification, you can:

  1. transfer funds or make payments from your checking, savings, money market or loan accounts to other checking, savings, money market or loan accounts at INB;

  2. make payments from checking, savings or money market accounts to a loan at INB; or

  3. obtain information on checking, savings, money market or loan accounts at INB.

Debit Card Transactions.

You may use your INB Debit Card and personal identification number to:

  1. Make deposits to checking, savings or money market accounts;

  2. withdraw cash from checking accounts at an ATM up to $500 per day;

  3. get information on your account at an ATM;

  4. access your checking accounts to make purchases of goods or services in person, by phone or by computer; or

  5. get cash from merchants or participating financial institutions.

Point of sale terminal transactions have dollar limitations set on an individual basis. Please call (509) 456-8888 or (888) 509-7922 to obtain information on your limit.

Online Banking Transactions.

You may access Online Banking by logging in using your username and password. Upon authentication you can:

  1. transfer funds or make payments from your checking, savings, money market or loan accounts to other checking, savings, money market or loan accounts at INB;

  2. make payments from checking, savings or money market accounts to a loan at INB;

  3. obtain information on checking, savings, money market or loan accounts at INB;

  4. make payments from checking accounts to third parties through online bill-payment; or

  5. transfer funds to external accounts through online bill-payment.

Mobile Banking Transactions.

You may access Mobile Banking by logging in using your username and password or fingerprint recognition. Upon authentication you can:

  1. transfer funds or make payments from your checking, savings, money market or loan accounts to other checking, savings, money market or loan accounts at INB;

  2. make payments from checking, savings or money market accounts to a loan at INB;

  3. obtain information on checking, savings, money market or loan accounts at INB;

  4. make payments from checking accounts to third parties through online bill-payment; or

  5. transfer funds to external accounts through online bill-payment.

  6. Make deposits to checking, savings or money market accounts;

You may be charged additional message or data fees by your cell phone provider.  Web access is needed to use this service.  Check with your cell phone provider for details on specific fees and charges.

Electronic Fund Transfers Initiated By Third Parties.

You may authorize a third party to initiate electronic fund transfers between your account and the third party’s account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt). In all cases, these third-party transfers will require you to provide the third party with your account number and financial institution information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus, you should only provide your financial institution and account information (whether over the phone, the Internet, or via some other method) to trusted third parties who you have authorized to initiate these electronic fund transfers. Examples of these transfers include, but are not limited to:

  1. Electronic check conversion. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills.

  2. Electronic returned check charge. You may authorize a merchant or other payee to initiate an electronic fund transfer to collect a charge in the event a check is returned for insufficient funds.

B. General Limitations

In addition to those limitations on transfers elsewhere described, if any, the following limitations apply:

  1. Transfers or withdrawals from a savings or a money account to another account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or by check, draft, debit card or similar order to a third party, are limited to six per month, if not conducted in person at a branch. If you exceed this transfer limitation, your account shall be subject to closure.

  2. Dollar limitations for online bill pay transactions including Account-to-Account transfers and Popmoney transfers are set at the individual level. Your current limit can be reviewed within the Online Bill Pay system.

C. Fees

Schedule of Fees & Charges

Please see the Personal Schedule of Fees & Charges included in this Conversion Guide for a full list of fees and charges.  Except as indicated in this Schedule of Fees & Charges we do not charge for Electronic Funds Transfers.

ATM Operator Network Fees.

When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

D. Documentation

You can get a receipt at the time you make a transfer to or from your account using a(n) automated teller machine or point-of-sale terminal. You may not get a receipt if the amount of the transfer is $15 or less.

You will get a monthly account statement from us, unless there are no transfers in a particular month. In any case you will get a statement at least quarterly.

E. Preauthorized Payments

Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here’s how:

  1. Call or write us at the telephone number or address listed in this disclosure, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We charge $32.00 for each stop payment.

  2. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)

  3. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

F. INB’s Liability

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  1. If, through no fault of ours, you do not have enough money in your account to make the transfer.

  2. If the transfer would go over the credit limit on your overdraft line.
  3. If the automated teller machine where you are making the transfer does not have enough cash.

  4. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.

  5. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.

  6. There may be other exceptions stated in our agreement with you.

G. Confidentiality

We will disclose information to third parties about your account or the transfers you make:

  1. where it is necessary for completing transfers; or

  2. in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or

  3. in order to comply with government agency or court orders; or

  4. if you give us written permission as explained in the separate Privacy Disclosure.

H. Unauthorized Transfers

Consumer Liability.

Tell us at once if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft Line of Credit). If you tell us within 2 business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your card and/or code without your permission. Also, if you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.

MasterCard® Debit Card.

Additional Limits on Liability for INB MasterCard Debit Card. You will not be liable for any unauthorized transactions using your Mastercard debit card if: (i) you can demonstrate that you have exercised reasonable care in safeguarding your card from the risk of loss or theft, and (ii) upon becoming aware of a loss or theft, you promptly report the loss or theft to us. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

If you believe your card, phone and/or code has been lost or stolen, call or write us at the telephone number or address listed at the end of this disclosure. You should also call the number or write to the address listed at the end of this disclosure if you believe a transfer has been made using the information from your check without your permission.

I. Error Resolution Notice

In Case of Errors or Questions about Your Electronic Transfers, Call or Write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).

  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (5 business days if involving a Visa® point-of-sale transaction processed by Visa or 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days if involving a Visa point-of-sale transaction processed by Visa or 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.

We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

J. INB Contact Information

Mailing Address
421 W. Riverside Ave., Spokane, WA 99201

Business Hours
Monday through Thursday | 9:00 a.m. - 5:00 p.m.
Fridays | 9:00 a.m. - 6:00 p.m.
Bank processing does not occur on Saturdays, Sundays or on federal holidays.

Phone Information

Contact us at (509) 456-8888 or toll free (888) 509-7922 Monday through Friday from 8:00 a.m. to 5:00 p.m. during normal branch hours. After normal branch hours, please call (800) 417-8715.