Meet Chris Russell

Chris Russell

Customer Care Supervisor

When work is fun, is it really work? It doesn’t sound like INB’s Customer Care Center employee Chris Webb works very hard. That’s because she truly has fun being part of a small, close-knit team whose job is to work one-on-one with bank customers.

Chris became part of our Care Center team when the area was established in early 2016. She’d been working at our South Sixth Street location in Springfield, and the time was right for a change when she heard about the job opening.

She said, “I’d been working as a Customer Service Rep at South for a couple of years.” That was just one of the banking jobs that prepared her for her new role.

Chris entered banking in 1998, though she started her career working for a department store in Decatur. A coworker took a job with a bank, and when another opening became available, the coworker encouraged Chris to apply.

“That’s what started it all, she says. Almost 20 years later, she’s held virtually every traditional branch position from teller to teller manager to personal banker.

She made one big decision along the way that brought her to INB. It was 2007, and she was offered two jobs: one at a large, national bank as a rehire, and the other with INB. “I made the decision to go with INB because of the bank’s good name. . . . I also knew the other bank wouldn’t be concerned about me when I had family issues.”

She found a company that cared when she came to INB. “I’ve definitely been happy here,” she says. “We joke, we have fun. But we get to help a lot of people.” After a recent holiday, Chris says she and each of her two colleagues fielded 60 calls apiece.”

A southern Illinois native, Chris graduated for Mt. Vernon Township High School and attended Rend Lake Community College. She spends her spare time keeping up with her 14-year-old daughter who plays basketball and volleyball.