By Pat Phalen
Executive Vice President
Though INB has always had a Mortgage Department, it was in 2012 that mortgage became a prominent focus of the bank with active lenders and a thriving, connected culture.
At the time, INB Mortgage was comprised of three lending officers in the Springfield market, with three operations staff members, and a department head who jumped on board to lead the growing department.
Active Staff Builds Relationships
The bank decided to change its mortgage path, from a more passive model accommodating the loans and refinances that came our way to a very active culture where lenders would build solid relationships in local markets. It was the beginning of an exciting time for the department.
Over the course of a few years, we quickly expanded mortgage services into new markets across Illinois. Today, INB Mortgage includes 10 loan officers in four major markets, with 13 operations staff.
We added the Peoria market in mid-2012. It was a natural fit for mortgage operation because we had a branch already in place. After INB successfully grew commercially in the Bloomington and Champaign markets, mortgage offices were added there as well – Bloomington in 2013 and Champaign in 2016.
INB Mortgage has a customer-led focus with a lender-friendly approach. Our mortgage lenders promote new business, and I’m extremely proud of what we’ve accomplished in six years.
Team Effort Key to Serving Clients Long After ‘Closing’
The department’s cohesive partnerships, from underwriters to loan processors to lenders, as the key to INB’s accomplishments. Operations staff members are extremely detail-oriented and ensure that our lenders never miss a closing.
Lenders have joined the bank because they are attracted to the culture of success.
In six years, INB mortgage’s substantial growth has built name recognition and a prospering business model. INB currently claims the #2 spot for market share in Springfield and #3 in Peoria. Based on volume per lender, INB holds the #1 spot in Champaign for mortgage market share.
As we look ahead, INB is poised to expand our outstanding mortgage services throughout the Midwest, thanks to our growth mindset and the leadership of our lending team. INB Mortgage is excited about the culture-driven growth that will continue to successfully propel us into sustainable new markets.