A combination of banking experience and familiarity with the Bloomington-Normal area helped secure Brienne Rudesill as INB’s first branch manager in its newest branch. But it was her commitment to customer service that sealed the deal.
“Brienne understands what it takes to provide customers with outstanding customer service, a hallmark of INB’s culture,” says Kathy Greer, INB’s senior vice president, retail operations and compliance. “As our mortgage and commercial officers drive business to the new branch, Brienne will work with her staff to ensure each customer receives the best possible experience whether they are making a deposit, opening a new account, or just stopping by the branch for a quick chat and cup of coffee.”
The INB Bloomington-Normal Branch will open April 24 with Brienne working both behind the scenes and with customers as she spreads the INB story in the community.
Brienne began her banking career in 1998. She’s been a teller, vault and financial service assistant and a branch supervisor. She’s even worked for a mortgage company. In between financial services jobs, she spent more than a decade working at the Herrin Animal Hospital.
Brienne says she joined INB because the bank offers her the opportunity to make many more personal connections to people who need banking services and to build a stronger Bloomington-Normal community. She says, “Banking is growing more and more towards the digital age, but I feel there is still a need for personal relationships when it comes to finances. I want to help my customers by providing not only what they need today, but what can help them in the future.” Brienne believes being part of INB makes this possible because of the bank’s commitment to the traditional sense of community.
“INB has a firm commitment to helping the Bloomington-Normal community as a whole because when the community flourishes, we all flourish. As a staff member, I’m being held accountable for doing my part. I’ll continue to support my favorite charities like Wish Bone and the Humane Society because I love animals.” As an INB employee, Brienne says, she can also put time and energy into other civic organizations that she’s only been able to support through walks and bowling tournaments in the past.
Born and raised in Fairbury, Ill., Brienne moved to Bloomington after high school and has called the community home ever since. She is married and has what she calls, “Three wonderful fur babies.” She has a fierce work ethic as demonstrated by her employment history. She’s often worked two jobs.