Customer Service Earns Kelsey Madonia Promotion


By Cayla Keyes
South Sixth Branch Manager
NMLS # 662877

Every job is about taking care of the customer, and the better you are in providing service, the more likely you are to succeed.

INB’s Kelsey Madonia enjoys every customer interaction because it gives her a chance to provide service. With that attitude, it’s no surprise we recently promoted Kelsey to branch operations officer.

Kelsey says, “My favorite part of my job is the customers. We have great customers at INB, and I love getting to know each and every one of them. I really enjoy building relationships and assisting customers with their banking needs. It is very rewarding when customers come in needing help, and I’m able to suggest products that can help them save money or better meet their needs.”

Kelsey began her career with INB as a teller at the South 6th Street Branch in November 2014 and was soon promoted to a senior teller. In February of 2016, she was promoted to the teller supervisor. When the branch supervisor of our downtown drive thru made the move to INB’s Operations Department in June of last year, Kelsey was promoted to branch supervisor to help me manage both the downtown drive and South 6th location.Kelsey Madonia Promotion

With the recent vacancy on Sixth Street, we determined we needed a broader supervisory role. The Branch operations officer role will allow Kelsey to serve as both an assistant branch manager and teller supervisor. Kelsey’s proven operational and supervisory skills, along with her constant drive and ambition, make her a perfect fit for this new position within the branch.

INB takes pride in providing career advancement to employees. Kelsey says, “I would highly recommend INB to anyone looking for a career in banking. INB is an awesome company to work for with great employees and many promotional opportunities.”

Kelsey grew up in Rochester and lives there today with her husband and newborn son.

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